User Id's and Passwords

CCI provides each user in your organization with a unique user name and password. In addition, multi-level user access controls are provided within a team account, and the application backend is supported by an SQL database providing private, scalable storage.

Physical Security

CCI is collocated in a state-of-the-art facility in San Francisco, California, that provides 24-hour physical security, palm print and picture identification, redundant electrical generators, and other backup equipment designed to keep servers continually up and running.

CCI employs advanced firewall and intrusion detection technology to prevent interference or access from outsiders. CCI is committed to a strict privacy policy so that your email names and/or passwords will not be made available to any third party.

Access and Uptime

The CCI servers run on fault-tolerant enterprise-class server platforms running Microsoft server software and mirrored file storage rated to exceed 99.99% uptime. All networking components are redundantly configuration.

Data Backup

User data is stored on storage that is mirrored across different units. Also, all user data, up to the last committed transaction, is backed up to a primary tape library on a nightly basis. Backup tapes are moved to secure, off-site storage on a regular basis. Disaster recovery plans are in place.

Notification of Outages

CCI provides advance notification to its clients of planned outages for routine maintenance, hardware upgrades, changes to network interfaces, and reporting.

Emergency Response

In event of catastrophic server or application failure CCI provides a 24-hour pager alert system. During CCI business hours personnel will respond within 15 minutes. Outside of CCI business hours personnel will respond within one hour.